savvi.net.au (the “Site”) is operated by ReadyTechGo Australia Pty Ltd (“ReadyTechGo” , “we”, “us” or “our”). We provide our visitors and members (collectively, “You” or “Your”) with a online network designed to connect people looking for technology education or technology support services (“savvi Learners”) with technology trainers.

Your use of savvi’s products, software, services and web sites (referred to collectively as the “Services”) is subject to these terms and conditions (the “Terms of Use”) and form a binding agreement between You and savvi. Please review the following terms carefully. Each time You access the Site or use the Services, You are agreeing to be bound by these terms, whether You are a “Visitor” (which means that You simply browse the Site), or You are a “User” (which means that You have established an account with us (Your “Account”)). If You do not agree to all of these terms, savvi is unwilling to grant You access to the Site or Services, and You must cease access to the Site and Services immediately. The savvi Privacy Policy, available at Privacy Policy, is incorporated into these Terms of Use and together may be referred to as the “Agreement” herein.

1. SCOPE OF SAVVI SERVICE

1.1 savvi is an online platform, enabling connections between individuals who need help learning new technologies, with technology trainers.

1.2 savvi is not the employer of the technology trainer it refers to you. The technology trainer is an independent contractor.

1.3 savvi provides the platform only. savvi accepts no liability for any aspect of the Learner and savvi Trainer interaction, including but not limited to the description of the services offered, and the performance and delivery of the service. savvi has no obligation to any User to assist or involve itself in any way in any dispute between a Learner and a savvi Trainer.

1.4 All information related to services to be performed is supplied by the savvi Trainer.

1.6. You expressly agree that savvi has no responsibility and makes no warranty as to the truth or accuracy of any aspect of any information provided by Users (including all Learners and savvi Trainers, including, but not limited to, the ability of savvi Trainers to perform training, or the honesty of the Learners’ ability to pay for the services requested.

2. RESOLUTION OF DISPUTES

In the event that a Learner complains about the quality of the services rendered, breakage, theft, or any other problem occurring in or on the premises where savvi Trainer rendered service, it is the sole responsibility of savvi Trainer to resolve the matter directly with the Learner and not with savvi. If any such complaints are received by savvi, savvi agrees to promptly inform savvi Trainer in order for savvi Trainer to be able to resolve the matter directly with the Learner. savvi Trainer releases savvi, its owners, officers, directors, employees and agents from any and all liability and/or damages claimed or incurred in relation to or as a result of savvi Trainer’s provision of services pursuant to this Agreement.

3. OWNERSHIP

You understand and acknowledge that the software, code, proprietary methods and systems used to provide the Site or Services (“Our Technology”) are: (a) copyrighted by us and/or our licensors under Australians and international copyright laws; (b) subject to other intellectual property and proprietary rights and laws; and (c) owned by us or our licensors. Our Technology may not be copied, modified, reproduced, republished, posted, transmitted, sold, offered for sale, or redistributed in any way without our prior written permission and the prior written permission of our applicable licensors. You must abide by all copyright notices, information, or restrictions contained in or attached to any of Our Technology. Certain of the names, logos, and other materials displayed on the Site or in the Services constitute trademarks, trade names, service marks or logos (“Marks”) of ReadyTechGo Pty Ltd. or other entities. You are not authorized to use any such Marks.

4. RULES REGARDING INFORMATION AND OTHER CONTENT

When You access the Site and/or Services, You obtain access to various kinds of information and materials, all of which we call “Content.” Content includes information and materials posted to the Site or through the Services by You and other Users. You are entirely responsible for each individual item of Content that you post, email or otherwise make available on the Site or the Services. You agree not to revise Content posted by others, and You represent and warrant that You will not post or use any Content in any manner that:

Violates the privacy, publicity, or other rights of third parties, including other Users; Violates any law, statute, ordinance or regulation, including laws regarding anti-discrimination and false advertising; Is discriminatory, false, or harmful in any way as determined by us in our sole discretion;

5. GENERAL RULES OF USER CONDUCT

It is our goal to make access to our Site and Services a good experience for Visitors and all of our Users. Correspondence between Users is for the sole purpose of connecting Learners, savvi Trainers and other Users for purposes relating to a Learner’s technology needs. If You receive the personal information of any other Users through the use of the Services, You may use the information solely as necessary to conduct a transaction through the Site and Services. You may not use another Users’s personal information for any other purpose. You agree not to, and represent and warrant that you will not reproduce, duplicate, copy, sell, resell or exploit any portion of the Site or Services, use of the Site or Services or access to the Site or Services for any purposes other than for which the Site or Services are being provided to You, or do any of the following:

Recruit, solicit or contact any Member for employment or contracting for a business not affiliated with savvi; Contact other Users for any purpose other than as set forth in this Terms of Use;

Attempt to reverse engineer or jeopardize the correct functioning of the Site, or otherwise attempt to derive the source code of the software (including the tools, methods, processes, and infrastructure) that enables or underlies the Site; Attempt to gain access to secured portions of the Site or Services to which You do not possess access rights;

6. PAYMENTS

The Site and certain basic Services of savvi are free for Users. By using our Services, Learners agrees to pay savvi at the fees then in effect unless specifically notified otherwise. savvi reserves the right, at any time, to modify its fees and/or billing methods. If Learners uses our Services, then:

When a Leaner is ready to begin working with a savvi Trainer, it will provide the following information through the Site: (1) information regarding the type of technology services requested to be provided by the savvi Trainer; (2) personal information and (3) credit card.

At the end of each technology lesson, if the duration is beyond the initial booking time, savvi Trainer will take additional payment from Learner via the savvi website;

savvi is not responsible for and will not reimburse any fees incurred by the savvi Trainer or Learner from their bank or other financial institution, including without limitation overdraft charges, insufficient funds charges, interest charges, or finance charges, which may have occurred as a result of charges billed by savvi.

savvi reserves the right to correct any errors in the payment of savvi fees even if it has already requested and/or received payment. Learner will remain responsible for the savvi fee and any other applicable fees in connection with any refund or chargeback of a savvi Trainer’s payment. savvi may use third party payment processing services to process bank account information and bank transfers. savvi expressly disclaims any and all liability for any claims or damages related to savvi’s use of third party payment processing services, including without limitation any damage that may result should any such information be released to any third parties.

All payments relating to services provided by a Technology Trainer to a savvi Learner must be made through the payment channels provided or specified by savvi.

7. PRICING

Lesson prices are agreed to at the time of payment for the number of lesson hours purchased. Lesson prices vary by lesson type and are subject to change at any time.

8. GIFT VOUCHERS

8.1 Redemption

Gift Vouchers must be redeemed through savvi website. The gift voucher balance is applied to the recipient’s account and can be used towards the purchase of lessons or other valid products. If the purchase exceeds the amount of the Gift Voucher, the balance must be paid with a credit card.  

8.2 Expiration

Gift Vouchers are valid for 12 months, from the date of issue. Once Gift Vouchers are redeemed for Lessons, the Gift Voucher is considered used.

8.2 Limitations

Gift Vouchers cannot be used to purchase additional Gift Vouchers. Gift Vouchers cannot be refunded, reloaded, resold, transferred for value, redeemed for cash or applied to any other account, except to the extent required by law.

8.4 Fraud

We reserve the right to close User accounts and request alternative forms of payment if a fraudulently obtained Gift Voucher is either redeemed through the Site or is redeemed and used to make purchases on the Site.

9. NO PROFESSIONAL ADVICE

All information, materials, content and/or advice on the Site or provided through the Services is for informational purposes only and is not intended to replace or substitute for any professional, financial, medical, legal or other advice. savvi expressly disclaims, and You expressly release savvi from, any and all liability concerning any treatment, action by, or effect on any person following the information offered or provided within or through the Site.

10. DISCLAIMER OF WARRANTIES

You expressly agree that your use of the site and/or services is at your sole risk. Both the site and services are provided by us on an “as is” and “as available” basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, any warranties of merchantability, fitness for a particular use or purpose, non-infringement, title, operability, condition, quiet enjoyment, value, accuracy of data and system integration. We make no warranty that the site and/or services will meet your requirements, or that the site and/or services will be uninterrupted, timely, secure, or error free; nor do we make any warranty as to the results that may be obtained from the use of the site or services, or that defects in the site or services will be corrected.

11. LIMITATION OF LIABILITY

You acknowledge and agree that we are only willing to provide access to the site and to provide the services if you agree to certain limitations of our liability to you and to third parties. You understand that to the extent permitted under applicable law, in no event will we or our officers, employees, directors, parents, subsidiaries, affiliates, agents or licensors be liable for any indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of revenues, profits, goodwill, use, data, lost real estate opportunities, or business interruptions or other intangible losses (even if such parties were advised of, knew of or should have known of the possibility of such damages, and notwithstanding the failure of essential purpose of any limited remedy), arising out of or related to your use of or access to, or the inability to use or to access, the site or the services, regardless of whether such damages are based on contract, tort (including negligence and strict liability), warranty, statute or otherwise. We will not be liable for any damages arising from the transactions between you and third party merchants or service providers or for any information appearing on third party merchant or service provider sites or any other site linked to our site. In no event will we be liable to you or any third party in connection with any act or omission of any member. If you are dissatisfied with any portion of this site or the services, your sole and exclusive remedy is to discontinue use of the site and the services.

12. NO THIRD PARTY BENEFICIARIES

You understand and agree that, except as otherwise expressly provided in this Agreement, there shall be no third party beneficiaries to this Agreement.

13. NO AFFILIATION

You acknowledge that You are not legally affiliated with savvi in any way, and no independent contractor, partnership, joint venture, employer-employee or franchiser-franchisee relationship is intended or created by Your use of the Site or Services or by this Agreement.

14. REFUND POLICY

If a refund is requested outside 24 hours of the scheduled lesson date, a request must be submitted to help@savvi.net.au

Refunds requested within 24 hours of the scheduled lesson will be accessed on a case by case basis. For more information on our refund policy, please visit our FAQs

15. GENERAL TERMS

You are responsible for compliance with all applicable laws. The Terms of Use and the relationship between You and savvi will be governed by the laws of Victoria, Australia, without giving effect to any choice of laws principles that would require the application of the laws of a different country or state. These Terms of Use constitute the complete and exclusive agreement between You and savvi with respect to the subject matter hereof, and supersedes all prior oral or written understandings, communications or agreements.

16. NOTICE: CONTACT INFORMATION

We may give notice to You by email, a posting on the Site, or other reasonable means. You must give notice to us in writing via email to help@savvi.net.au or as otherwise expressly provided. Please report any violations of these Terms of Use to help@savvi.net.au